Shipping & Returns

Shipping & Returns

We dispatch online orders every Monday, Wednesday and Friday.

We will happily exchange purchased items within 7 days of receiving your order for another product or store credit.

Visit our returns portal here or visit www.junglesjungles.loopreturns.com/#/

Or feel free to email info@junglesjungles.com

We ship worldwide from Melbourne, Australia using Australia Post and DHL Express. If you are ordering internationally and need your item quickly, please choose DHL Express. Non-express shipping can sometimes take 20–30 days.

Please ensure your receiving address is safe and secure. We are not responsible for missing parcels if tracking confirms delivery.

Return shipping expenses and any additional re-shipping charges must be paid by the customer.

Exchange items must be unworn and returned in original packaging with tags attached.

Please choose carefully as we do not offer refunds for change of mind or incorrect size ordered. We are happy to exchange for another item or size, subject to availability.

If your item is returned to us due to an incorrect address or being unclaimed, we can resend it, however additional shipping charges will apply.

Discounted items are final sale — strictly no return or exchange.

United States Shipping
All shipments to the United States are sent via DHL Express with duties paid.

Due to changes in global shipping reliability, DHL Express is currently the most dependable option. While the cost is slightly higher, it helps prevent missing or delayed packages, and duties and tariffs are covered by us.

All import taxes, duties and customs charges for countries outside the USA are the responsibility of the customer. If your order requires additional charges, you will be notified and required to pay these before your package clears customs. We declare the value of all packages when shipped, and customs clearance is handled by your country’s customs authority.

Thank you.